Refund policy
Return & Refund Policy
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused
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In the same condition that you received it
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In its original packaging
You will also need the receipt or proof of purchase.
To start a return, please contact us at support@steamritual.se.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Opened or used products
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Hygiene-related products once opened
If you have questions about whether your item can be returned, please contact us before sending the item back.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, you will be automatically refunded to your original payment method.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
Contact
If you have any questions about returns or refunds, please contact us: